The work that occurs in your organisation happens in a particular way. Do you know who knows how the work works? Is the way the work works improved? Continuous improvement requires understanding the the way the work currently works. The people that understand the work are those people doing the work. Unlocking continuous improvement requires visualisation of the work so that issues are easier to see and a culture that supports those closest to the work to look for problems and think about and implement improvement. Having explicit policies and processes is part of continuous improvement but the difference to the standard way to thinking about these policies is that they aren’t written in ink, but rather pencil. Supporting people to think about and make changes to the process is a large change in mindset. This change requires a culture where it is safe to try and fail fast.